Frequently Asked Questions

Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account and viewing your order history.

You can cancel or modify your order within 2 hours of placing it. After that, the order enters our fulfillment process and cannot be changed. Contact customer service immediately if you need assistance.

Orders are typically processed within 1-2 business days. Orders placed after 2 PM EST or on weekends will be processed the next business day.

Standard shipping is $9.99 for orders under $50. Orders over $50 qualify for free standard shipping. Express shipping is available for $19.99.

Yes, we ship to over 50 countries worldwide. International shipping rates vary by location and are calculated at checkout.

Standard shipping takes 3-5 business days. Express shipping takes 1-2 business days. International shipping typically takes 7-14 business days.

We offer a 30-day return policy for most items. Products must be unused and in original packaging. Some items like opened software or personalized products are non-returnable.

Log into your account, go to your order history, and select "Return Item" for the product you want to return. Print the prepaid shipping label and drop off the package at any shipping location.

Refunds are processed within 3-5 business days after we receive and inspect your return. Your bank may take an additional 3-5 days to show the refund.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

Yes, all payment information is encrypted using SSL technology. We are PCI compliant and never store your credit card information on our servers.

Currently, we only accept one payment method per order. However, you can use gift cards in combination with another payment method.

Click the "Sign Up" button in the top navigation bar and fill out the registration form. You'll receive a confirmation email to verify your account.

Click "Forgot Password" on the login page and enter your email address. We'll send you instructions to reset your password.

Yes, we offer guest checkout. However, creating an account allows you to track orders, save addresses, and checkout faster in the future.

We use industry-standard encryption and security measures to protect your data. We never sell or share your personal information with third parties.

Our privacy policy details how we collect, use, and protect your information. You can read the full policy in the footer of our website.

Yes, we offer gift wrapping for $4.99 per item. You can select this option during checkout and include a personalized message.

Yes, you can enter a different shipping address during checkout and mark the order as a gift. We'll exclude pricing information from the package.