Returns & Exchanges
30-Day Return Guarantee
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return most items within 30 days of delivery for a full refund or exchange.
How to Return an Item
Initiate Return
Log into your account and select the item you want to return
Print Label
Download and print the prepaid return shipping label
Ship Item
Pack the item securely and drop it off at any shipping location
Receive Refund
Once received and inspected, your refund will be processed
Return Eligibility
Eligible for Return
- Unopened products in original packaging
- Items within 30 days of delivery
- Products with original tags attached
- Electronics with all accessories
- Damaged or defective items
Not Eligible for Return
- Opened software or digital products
- Items marked as "Final Sale"
- Personal care items (for hygiene reasons)
- Custom or personalized products
- Items damaged due to misuse
Exchange Policy
Size & Color Exchanges
We offer free exchanges for different sizes or colors of the same product. Simply initiate an exchange through your account, and we'll ship the new item once we receive the original.
Product Exchanges
Want to exchange for a different product? Return your original item for a refund and place a new order for the item you want. This ensures you get the item you want as quickly as possible.
Damaged or Defective Items
If you received a damaged or defective item, we'll expedite a replacement at no cost to you. Contact our customer service team immediately with photos of the damage.
Refund Information
Processing Time
Refunds are processed within 3-5 business days after we receive and inspect your return
Refund Method
Refunds are issued to the original payment method used for the purchase
Bank Processing
Your bank may take an additional 3-5 business days to show the refund in your account
Important Notes
Original Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping: We provide prepaid return labels for all domestic returns. International returns may require customer to pay return shipping.
Restocking Fee: Some items may be subject to a 15% restocking fee, particularly for electronics and large items.
Gift Returns: Items marked as gifts can be returned for store credit only.
Need Help with a Return?
Our customer service team is here to help you with any questions about returns or exchanges.